COVID-19

Please be advised, we will remain open for sick or injured patients until we are required to close; but we will be making adjustments to keep our staff and our clients healthy.

We ask for your patience and understanding during the difficult times ahead.

As a community, Bloomington and surrounding areas are strong; and following guidelines put forth by our local health departments and the AVMA will help to keep our community safe.

We are navigating and evolving with the ever-changing guidelines set for the COVID19 Pandemic as best we can. To help limit the spread of disease and keep our staff and clients healthy and safe, we are updating our protocols for clinic visits.

* All visits, until further notice, will be curb-side only. Clients will remain in their cars to minimize contact, and call when you arrive. You will be greeted at your car by a staff member wearing a mask and gloves.
* All surgeries and routine wellness exams will be rescheduled.
* We will remain open for illness/injury visits, and prescription/food pick up.
* Payments will be processed inside by a staff member wearing gloves.

Please follow these steps when you arrive:

Veterinary Visits (Sick or injured pets only):
1. Call from your car when you arrive; do not enter the building. Doors will be locked. Please give us your best phone number and stay in the parking lot so we are able to easily reach you during the course of the exam in case questions arise.
2. A staff member will take a history via phone, then come to your car wearing a mask and gloves to bring your pet inside. Cats must be in a carrier; and dogs must be in a carrier or on a non-retractable leash.
3. Once the doctor has completed the exam, she will call you to discuss your treatment options. A Treatment plan explaining costs will be provided if requested. Please don’t hesitate to ask.
4. A staff member will return your pet to you in the car, along with any prescribed medications, and bring payment inside for processing.

Telemedicine Visits:

1. Please call to schedule and provide an accurate phone number you where can be reached at the time of your appointment.
2. During this appointment, you will be coached, and in many ways, will serve as our hands and eyes in evaluating your pet. Video and pictures will be able to be shared via phone and email to help with this process.
3. If medication needs to be prescribed for your pet, you will be able to pick up medications as outlined above.
4. Telehealth Exams will incur the same charges as a regular office visit. Online invoices will be sent via StreamPay.

Prescription/Food/Boarding Pet Pick-Up:

1. Please call ahead to order your medications/food.
2. If you would like to pre-pay, ask a receptionist to send you an invoice via Stream-Pay.
3. Call when you arrive; do not enter the building. Doors will be locked.
4. A staff member will bring your food/medications/pet to you outside and bring payment inside for processing.
5. If your refill is not needed immediately, please consider shopping our online pharmacy combsvetclinic.vetsfirstchoice.com for your food and medications.

Technician Appointments:

1. We ask that you please do not bring your pet in for routine services such as toenail trims or anal gland expressions unless they are medically necessary.
2. Please follow the same steps set forth above for Vet. Visits.
Door handles, telephones, counter tops, and other frequently touched surfaces are being sanitized regularly. We are taking this situation very seriously and keeping your and our health and safety in mind.

Please, if you or a family member are ill, do not come to the vet or go out into the community.

We thank you for your patience and understanding during these uncertain times. As situations change, our hospital protocols may change.

If you have questions, please don’t hesitate to call us at 812-825-4464. You can also contact us via email or facebook message. These will avenues be responded to with less speed and frequency, so phone is much more reliable if your question is urgent.

Office Hours

  • MON: 8:00am – 7:00pm
  • TUE: 8:00am – 7:00pm
  • WED: 8:00am – 5:30pm
  • THU: 8:00am – 5:30pm
  • FRI: 8:00am – 5:30pm
  • SAT: 8:00am – 1:00pm*
  • SUN: Closed

*Closed on the 5th Saturday of the month

Call Us: (812) 825-4464

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